Refund policy
Last Updated: June 17, 2026
Glowry Girl Return & Refund Policy
At Glowry Girl, each item is made to order through our trusted print-on-demand production partners. Because all products are created specifically for your order, we do not accept returns, exchanges, or cancellations for reasons such as incorrect sizing, color preference, change of mind, or buyer’s remorse.
Eligible Refunds & Replacements
We will gladly provide a replacement or refund if:
- Your order arrives damaged.
- Your order contains a manufacturing defect.
- Your order is lost in transit and never delivered.
- You receive the wrong item.
Reporting an Issue
If you experience any of the issues listed above, please contact us within 14 days of delivery at support@glowrygirl.com with:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect (if applicable)
Once reviewed and approved, we will arrange a replacement or issue a refund.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Incorrect size selections
- Buyer remorse or change of mind
- Preference-based issues (color, style, or fit)
- Orders with incorrect shipping information provided by the customer
Shipping Issues
If tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier directly. Glowry Girl is not responsible for packages marked as delivered by the carrier.
Contact Us
For any questions regarding your order, please contact us at:
Email: support@glowrygirl.com
Website: glowrygirl.com
Thank you for supporting Glowry Girl.
We appreciate your grace and understanding as each piece is created especially for you.